If you find a single scan isn't synchronising from NES ProVision to NES Portal, yet the sync in NES ProVision is showing complete, please follow these steps:
- Open the client profile in NES ProVision for the client whose scan is not uploading
- Click Save on the client profile
- Wait 10 seconds
- Return to the home page of NES ProVision and attempt to sync with NES Portal again
This force refresh of the client profile should resolve the issue.
If you continue to have an issue, please do not hesitate to contact customer support.