ProVision scan results not visible to clients "Practitioner is still reviewing" error

ProVision clients attempting to view their scan results on a mobile device receive a "You cannot view your scan just yet. Your practitioner is still reviewing." Error message.

The Portal/online view of ProVision scans was never implemented with a mobile-friendly option and therefore when a client tries to view their scan on a mobile phone or tablet (that shows the mobile view) they will see the error 'you cannot view your scan...' (as shown above).

Clients encountering this message will need to view their scans on a laptop/computer/Mac or a tablet (using the browser 'show desktop site' option when viewing the Portal). See the instructions below.

ProVision is no longer being updated and we encourage practitioners to consider upgrading to BWS to avoid these types of issues.

How to Enable and Disable Desktop View on Chrome Mobile Browser

Enabling desktop view on the Chrome mobile browser is simple and can be done in two ways. You can either set the desktop view as your default for all sites or per site you visit.

How to Enable Desktop View for All Sites in Chrome Mobile Browser

To make desktop view your default for all sites:

1. Open Chrome on your phone.
2. Tap on the three dots button in the top-right corner.
3. Scroll down and tap on Settings.
4. Scroll down and tap on Site Settings.
5. Scroll all the way down to the bottom of the menu options and tap on Desktop site.
6. Now, toggle on the Desktop site switch, and you're all set.

How to Enable Desktop View for Specific Sites in Chrome Mobile Browser

Here's how to switch between mobile and desktop views on Chrome.

1. Launch Chrome.
2. Go to the site you want to view in desktop mode.
3. Tap on the three dots menu button in the top right corner.
4. Scroll down the menu options and tap on the Desktop site box.

The site will reload in desktop view. To revert to mobile view, simply tap on the three dots menu button again and uncheck the Desktop site box. We've covered how to use Google Chrome as a student.

How to Enable and Disable Desktop View on Edge Mobile Browser

You can also enter desktop view on the Microsoft Edge browser. Here's how it's done:

1. Launch the Edge browser on your phone.
2. Tap on the three dots menu button at the bottom of your screen.
3. Tap on Settings.
4. From the menu options, tap on General.
5. Tap on Site display settings.
6. Select Show desktop site as default. Upon exit, the page will relaunch, and you can continue browsing in desktop mode.

To revert to mobile view, simply repeat steps 1-5 above and select Show mobile site as default.

How to Enable and Disable Desktop View on Firefox Mobile Browser

There's currently no option to enable desktop view for all websites in the Firefox mobile browser. To enable desktop view for a specific website instead:

1. Open Firefox on your mobile device.
2. From the Firefox homepage or the website that you want to view in desktop mode, tap the three dots button in the top right corner.
3. Go down the menu options and turn on the Desktop site toggle switch. The site will reload in desktop view.

To revert to mobile view, simply reverse the  steps above, and you'll be back to normal view.

How to Enable and Disable Desktop View on Brave Mobile

If you use the Brave browser, you can also easily switch between mobile and desktop views. You can equally make desktop view your default viewing mode.

How to Enable Desktop View for All Sites in Brave Mobile

Here's how to set desktop view as the default for all websites:

1. Launch the Brave mobile browser.
2. Tap on the three dots menu button in the bottom right corner.
3. Tap on Settings.
4. Scroll down and tap on Site settings.
5. Scroll all the way down and tap on Desktop site.
6. Toggle on the Desktop site switch.

How to Enable Desktop View for Specific Websites on Brave Mobile

To enable desktop view for a particular site in Brave:

1. Open the Brave browser on your device.
2. Tap on the three dots button in the bottom right corner of your screen.
3. Go down the menu options and tap on the Desktop site checkbox. The site will automatically reload in desktop view.