If you are not seeing the folders you are used to seeing, you need to plug the miHealth device into your computer, open BioSync, and click "miHealth Updater".
If updating the device doesn't work, it may be one of the following reasons:
- If it is a new device, there is a chance the files were not properly transferred from the previous device. Contact the Success Team to have the folders reinstated.
- Some devices have folders that have been additionally purchased that you may have seen on a fellow practitioners device, but not on yours. Contact the Success Team to purchase additional folders.
- If you have upgraded from Provision to BWS, the folder known as SMI in Provision is now the ER folder.