If you are the client of a practitioner and can't see your scan on the portal, your practitioner needs to make the scan visible to you from their portal. If this still does not work, try using Google Chrome as your web browser to ensure compatibility.
If you are a practitioner and can't see scans that have been made visible, then you should also try using Google Chrome as your web browser to ensure compatibility. If you are a practitioner using Provision, you need to be sure to sync your device via an internet connection in order to update the results in the portal. This also applies to using BioSync without an internet connection. The scan will not be available until BioSync is connected to the internet.
If using the Energy4Life app, scan results will be limited.