NES Scanner not working with Windows 10

Due to a recent update to Windows 10 which is affecting some practitioners plugging their NES scanning device in.

While we find a permanent solution to this problem, please follow these instructions:

  1. Ensure ProVision is closed.

  2. Plug miHealth and scanner into USB ports, unplug any other USB devices.

  3. Right-click on the start button (bottom-left of screen)

  4. Click ‘Device Manager’

  5. For each of the items named ‘HID-compliant device’ and ‘USB Input Device’ right click on the name and click ‘Uninstall’, click ‘OK’ to the confirmation message.

  6. Close Device Manager

  7. Unplug both miHealth and scanner.

  8. Restart the computer/laptop/tablet, if it remains on the restarting screen for longer than a few minutes then this indicates that Windows is unable to restart due to the locked driver. If this happens then press and hold the power button for 10 seconds which will cause it to turn off. Wait for 10 seconds then press the power button as normal to turn the computer back on. It will probably take a few minutes longer than usual to start up.

  9. Plug the scanner in, the driver should be automatically installed, this may take a couple of minutes.

  10. Open ProVision, add a test client, run a scan, add another test client, try to run a scan.

  11. Remove the scanner, repeat steps 9 and 10 with the miHealth