Software Hard Reset Instructions for miHealth Device

Caution: Only use this procedure when recommended by a member of the NES Health support staff.

  1. Download the BioSync Software (Previously NES Desktop) which contains the miHealth Updater:
    Windows Version: https://s3.amazonaws.com/nes-software/RELEASE/BioSync/BioSync.msi
    MAC Version: https://s3.amazonaws.com/nes-software/RELEASE/BioSync/BioSync.dmg

After the download is complete, double-click the downloaded file and step through the on-screen installation instructions.

  1. Ensure your computer is connected to the Internet and the miHealth is unplugged.

  2. On the miHealth, press and hold these keys together, at the same time: 2 side buttons, power button and round button on the front. Keep holding the round button and release the other buttons. After a few seconds the miHealth should have a white screen; release the round button.

  3. Run the miHealth updater by clicking on the desktop icon named BioSync.

  4. Plug the miHealth into a USB port on your computer.

  5. Click miHealth updater, then click ‘Recover Device.’ Click ‘Begin Recovery.’ The update process will take a few minutes. Do not unplug the device until the software says ‘Device Recovered.’

  6. After a few minutes the device should show a blue screen which says 3x in the top-left. Use the stylus (plastic pen) from the right of the miHealth to press in the top-left corner 3 times (each time it will count down: 3x, 2x, 1x).

  7. Repeat the same in the bottom-right corner.

  8. Next it will ask you to place the miHealth on its back (with the screen facing upwards), press ok.

  9. Next it will ask you to place the miHealth on its right-side (with the intensity buttons facing upwards), press ok while the miHealth is in this position. The miHealth should then restart. You can unplug it at this time.

  10. Press Settings (the wrench icon) in the bottom-right of the home screen, then Calibrate Electrodes. Follow the onscreen instructions.